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Frequently Asked Questions

Moving:
Every office move has unique issues and challenges, but good planning, and an experienced move crew can make all the difference...
  1. How far in advance should I schedule a move or installation with your moving company?
  2. Can GIMS provide insurance certificates to building management at our locations?
  3. Does GIMS do household moves?
  4. What about fine art work or really expensive computers?
  5. Are there any items that GIMS does not transport?
  6. Do I need an estimate?
  7. Is GIMS a union company?
  8. Can you move us after business hours or over the weekend?
  9. We have classified material to move, how do you deal with secure files?
  10. What does “portal to portal” mean?
  11. Does GIMS move copiers?
  12. Do I need to empty my bookcases and file cabinets before the move?
  13. Can GIMS provide help with preliminary packing and unpacking?
  14. Can GIMS help me with creating a space plan?
  15. How does GIMS protect my building and possessions during the move?
  16. Do you provide a disposal service for getting rid of excess office items?
  17. Can GIMS store my possessions temporarily?

Installation: The common cubicle, known as "systems furniture", helps eliminate noise and provide workers with individual, private workspaces, without building permanent walls. Thanks to its flexibility, you can customize the look and feel of each cubicle and provide everything employees need from electric outlets to ample storage space. GIMS can make the final ergonomic adjustments that make the space safe, comfortable and beautiful.

  1. What size job can GIMS handle?
  2. Can we mix old systems furniture product with new?
  3. Will GIMS buy our old office panels or furniture we don’t want?
  4. Does GIMS provide any panel cleaning and/or repair services?
  5. Does GIMS do ergonomic adjustments?
  6. What do I need to do in preparation for ergonomic adjustment?
  7. Can GIMS supply ergonomic equipment or aids?
  8. Can GIMS install fine art work?
  9. Can GIMS earthquake proof my work area?
  10. Can GIMS repair broken furniture or partitions?
  11. Does GIMS accept credit card payments?

Q1: How far in advance should I schedule a move or installation with your moving company?
We appreciate 1-2 weeks advance notice, but pride ourselves in our flexibility and our ability to meet customer needs on short notice. Our customers know that we will back them up in any emergencies.

On large moves, there is a great deal of preparatory work, and many companies begin planning 10-12 months in advance. Whether a large job or small, feel free to call and make use of our use of Galindo Installation & Moving Services expertise in move planning and execution.

Q2: Can GIMS provide insurance certificates to building management at our locations?
Absolutely. All moves are insured with our highest levels of general liability and umbrella coverage through Transguard Insurance Company, an A rated company.  All GIMS workers are covered by one million dollars in workers compensation through State Comp Insurance Fund. We need 48 hours notice and will supply insurance certificates naming your company and/or site Management Company in advance of the move.

Q3: Does GIMS do household moves?
No, GIMS specializes in office and industrial move and does not do household moves

Q4: What about fine art work, or really expensive computers?
Yes, many of our corporate customers arrange for us to transport and install fine artwork on a regular basis. GIMS has handled artwork ranging in scale between Fairmount Elementary School kids projects, to the San Francisco Museum of Fine Art. We handle all possessions with the utmost of care.

Computer and server transport is one of our specialties. GIMS invests in professional moving equipment to safeguard and securely transport computer systems. We have an excellent record on safety and reliability.

Despite over a decade of intensive work transporting computers and artwork without any significant damage, we maintain comprehensive insurance coverage sufficient for almost any potential loss. However, some customers do request additional coverage for particular items of high value.

We need 1-2 weeks to make additional insurance arrangements and require a more detailed inventory and description of the items to be additionally insured. Feel free to call GIMS office staff to discuss any concerns you may have regarding adequate insurance coverage.

Q5: Are there any items that GIMS does not transport?
GIMS can transport most things found in a standard office environment, including artwork, computer and telecommunication equipment, safes, and modular furniture. We do not move items considered hazardous such as: aerosols, gas cans, varnishes, corrosives, batteries, matches, ammunition, explosives, hazardous cleaning fluids and detergents.

Q6: Do I need an estimate?
A pre-move survey and estimate can be helpful to get a sense of the scope, specifications and cost of your relocation. However, we bill on an hourly basis and do not require estimates.

The GIMS supervisor will be in direct contact with your designated on-site contact for each move. The supervisor will check in as work begins, and ask for your contact to sign off upon job completion. We maintain detailed records of time spent on each job and will be in contact with you throughout the move. GIMS billing is portal to portal which means beginning and ending at the GIMS warehouse.

Q7: Is GIMS a union company?
Yes, Galindo Installation & Moving Services is affiliated with the Northern California Carpenters Regional Council. Both our move crews and installation crews are active members of San Francisco Carpenters Local Union #22.

GIMS is also a member of the Modular Installers Association, an association of licensed installation contractors with unionized workforces, who work exclusively on modular office furniture systems, and office/industrial moves.

Q8: Can you move us after business hours, during holidays or over the weekend?
Galindo Installation & Moving Services provides moving services 7 days a week and 24 hours a day to ensure your business' optimum operations. Overtime hours, holiday hours and weekends are billed at their corresponding rates.
Q9: We have classified material to move, how do you deal with secure files?
Working with your security staff, GIMS establishes a schedule to move classified material meeting even the most stringent requirements. We can establish documented  “line of sight” monitoring of the move, as well as sealed locks for the transportation vehicles. 

Q10: What does “portal to portal” mean?
“Portal to portal” means beginning and ending at the GIMS warehouse.

The job begins when GIMS workers arrive at the GIMS warehouse to load up all needed equipment in a company vehicle. Billing is continuous through all locations requested on the work order. When all work has been completed and all cargo is secured, the job ends at the GIMS warehouse.

Q11: Does GIMS move copiers?
First, check with the manufacturer to make sure that using a moving company to relocate the equipment won’t void your warranty. Some lease suppliers also specify that only they can move their equipment. Some contracts and copier manufacturers are quite strict about this, so consult the manufacturer or lease supplier first.

It is always a good idea to check with the equipment manufacturer before transporting any specialized office equipment. This is true of copiers, network servers, laboratory equipment and specialized printers, among others.

If there are no issues with the warranty, then GIMS will be happy to move your copier. GIMS workers handle delicate, specialized office equipment using up-to-date moving equipment, and maintaining a high level of safety standards.

Q12: Do I need to empty my bookcases and file cabinets before the move?
In most cases, GIMS can blanket-pad and shrink-wrap the file cabinets, leaving the contents in place for the move. In some cases, with large fire files or extra large file cabinets, it is preferable to remove the top level of files. 

Bookcases should be emptied for transport. GIMS can provide bookcarts for the unloading of books so that organization of library shelves is maintained.

Q13: Can GIMS provide help with preliminary packing and unpacking?
Yes, we can help pack anything in your office. The most frequent sites for packing assistance are common area files, libraries and storage rooms. GIMS can provide boxes, bubble wrap, labels as well as the person power to get it done.

Q14: Can GIMS help me with creating a space plan?
We will be pleased to assist you in planning office layouts. Space planning is extremely helpful in making efficient use of valuable office floor space. In coordination with a consultation and site survey, we offer an in-house CAD Drafting Service at the same hourly rate as our installation services.

Q15: How does GIMS protect my building and possessions during the move?
We place masonite on the floors, corner protectors on door frames, and corrugated cardboard along the walls. All GIMS moving equipment, such as dollies, machine carts, library carts, etc. have rubber wheels to protect the floors from damage. Every precaution is taken to keep our equipment free of grease and dirt to maintain unsoiled floor coverings and to keep your possessions clean.

Computer CPU’s and their components are placed on machine carts, blanket wrapped and then wrapped in shrink–wrap, a heavy, clear plastic wrap that protects your possessions from scratches and dirt during transport and helps secure them. GIMS can provide ziplock bags for moving computer components (keyboard, mouse, cables and other peripheral items) that are then labeled with their designated destination. Furniture and equipment to be moved are blanket-wrapped, shrink-wrapped and labeled to minimize risk of any damage or misplacement. GIMS provides all blanket padding, machine carts, library carts, panel carts, masonite, wall protection and dollies at no additional charge during move. Boxes and ziplock bags are sold at a discounted rate.

Before all computer moves, we strongly recommend that you back up your software and data files.

Q16: Do you provide a disposal service for getting rid of excess office items?
Yes, we can provide a disposal service. The weight of the waste determines the cost for this service. GIMS does regular dump runs for several of our customers. We also do our best to recycle and reuse any items that are still reusable. We have contacts within the Oakland and San Francisco public schools where we try to donate good quality used office furnishings and equipment.

Items such as old computer monitors are considered hazardous waste and are charged an additional fee for disposal by the sanitary fill companies. Rates for regular waste disposal are based on weight, while hazardous waste is frequently by item. San Francisco residents can call Golden Gate Disposal & Recycling at (415) 626-4000 to get current rates. GIMS will use the most local waste disposal facility and forward the charges on our billing statement.

Q17: Can GIMS store my possessions temporarily or long-term?
GIMS has a 2,500 square foot warehouse in San Francisco and offers both long and short-term storage. (Short-term storage is for 30 days or less).  Please talk to a GIMS representative if you would like a quote for storage.

Q18: What size job can GIMS handle?
GIMS manages all project types and sizes, from installing one keyboard tray to large, multi-floor installations.

Q19: Can we mix old systems furniture product with new?
The answer to this question depends on the type of furniture being used. GIMS installers are highly skilled in customizing office space both through the creative re-use/reconfiguration of existing materials, and the professional installation of new product. The installers have years of experience with a wide variety of product. If combining old product with new can be done safely, we will make it work. You are welcome to schedule a free walk-through/consultation with a GIMS supervisor to discuss your project.

GIMS specializes in reusing existing product for greater economy and efficiency. Our installers can customize the partitions to meet your needs. Our goal is to create a safe and comfortable work area for you, in the most efficient way possible.

Q20: Will GIMS buy our old office panels or furniture we don’t want?
Unfortunately, in most cases, there is not much if any "resale" value to your old furniture. There are very limited circumstances in which GIMS will purchase used furniture from customers.

Many customers use employee sales, donations, or public auctions. Perhaps the company moving into your old space needs furniture. There are some used furniture brokers in the area, as well. Modular systems furniture does have some resale value and that should be explored.

GIMS maintains contacts within the Oakland and San Francisco public schools where we try to donate good quality used office furnishings and equipment, when feasible. Whatever your decision, GIMS can assist you with disposal of your old furniture.

Q21: Does GIMS provide any panel cleaning and/or repair services?
Yes, we bring in special quick drying fabric cleaning equipment to extract dirt, stains, odors and dust to refresh panels. We can touch up edges and do minor polishing and repairs on site. For complete refinishing, we remove furniture to off-site facilities and refinish and/or refabric most major furniture lines.

GIMS has repaired everything from keyboard trays, to lock cylinders, scratched furniture to misaligned brackets. Before you replace your office panels, ask us if we can bring it back to life.

Office furniture refurbishing and repair is a less expensive way to maintain systems furniture without spending a lot of money to purchase new. It makes environmental and economic sense.

Q22: Does GIMS do ergonomic adjustments?
GIMS specializes in ergonomic adjustments. Ergonomics – fitting the job to the person – can help reduce work injuries, improve employee morale, and improve office productivity.

People do not perform their best in poorly designed work environments. In the worst-case scenario, an employee’s health can be permanently compromised and long-term disability injuries may develop.

GIMS works regularly with Union Bank of California, Wells Fargo Bank, and other commercial customers on implementing recommended ergonomic changes to make the office work environment healthier and safer for all. One of the reasons that GIMS workers are in demand in this field is that they take the extra time to explain the function of the ergonomic equipment that they install. They make sure that the employee feels comfortable, and understands how to adjust their equipment to maximize safety and comfort.

Q23: What do I need to do to prepare for my ergonomic adjustment?

First you need to get an ergonomic evaluation from a certified ergonomic specialist. Their report will provide a basis for any needed changes in your work environment.

Once this report is complete, GIMS can make any and all recommended changes to your workplace including installing ergonomic aids such as keyboard trays, and footrests, as well as adjusting work surface heights and chair arms and backs.

In the event that you will be adjusting the height of your desk, it will be necessary to remove all personal items off your desk. (GIMS workers can help move computer monitors or any other heavy items if needed). On any adjustment or installation, you should turn your computer off before the installers arrive.

Q24: Can GIMS supply ergonomic equipment or aids?
Yes, GIMS has a vendor relationship with several of the most popular ergonomic suppliers; however, our area of specialty is in the actual installation.

We work closely with several ergonomic supply and evaluation companies and would be happy to introduce you to a competent experienced evaluator.

We can sell you Workrite or Human Scale keyboard trays, arms and accessories, monitor movers, wrist rests, footrests, document holders, etc., or we are happy to install the products you already have.

Q25: Can GIMS install fine artwork?
Yes, GIMS installers have the right tools and the right knowledge to safely and securely install fine art pieces, large and small. Most hardware used in the installation of artwork is included in our hourly rate.

Some extremely heavy, fragile or large pieces may require additional support structures that we would discuss with you before installation. There may be an additional fee for this additional hardware.

Q26: Can GIMS earthquake proof my work area?
Yes, this is especially of concern for those businesses located in the earthquake active region of the San Francisco Bay Area. GIMS can secure bookshelves, tall file cabinets, and shelving units to increase safety during seismic activity. Feel free to schedule a walk-through with a GIMS supervisor to evaluate safety improvements in your work area.

Q27: Can GIMS repair broken furniture or partitions?
Yes, we regularly repair file drawers off their tracks, stuck drawers, tilting file cabinets, faulty lock cylinders, jagged furniture edges and any minor damage that can make a workstation from uncomfortable to downright dangerous. These minor repairs can take place right onsite.

Major repairs involving refinishing or refurbishing panels or furniture generally require transport to our offsite facility.

Q28: Does GIMS accept credit cards?
Yes, we accept Visa, MasterCard and Discover.